Refund and Returns Policy

Last updated: September 14, 2026

Overview

At Crochet Daily Ideas, we want you to be happy with every pattern you purchase. All of our products are digital downloads (PDF crochet patterns and guides), so this policy is written specifically for digital purchases.

Digital Products (Patterns & Downloads)

Because our patterns are delivered digitally and can be accessed immediately after purchase, all digital pattern sales are final and non-refundable once the file has been downloaded, except in the following cases:

  • Defective or corrupted file — if your download is unreadable, incomplete, or doesn’t match the product description, contact us within 14 days of purchase for a replacement file or a full refund.
  • Duplicate purchase — if you were accidentally charged twice for the same pattern, contact us and we’ll refund the duplicate charge.
  • Significant pattern error — if a published pattern contains a substantial error that prevents you from completing the project, contact us and we will provide a corrected file or, if the issue can’t be resolved, a refund.

We’re not able to offer refunds simply due to a change of mind, skill-level mismatch, or difficulty completing a pattern — but we’re always happy to help troubleshoot a pattern issue, so please reach out before requesting a refund.

How to Request a Refund

To request a refund or replacement file:

  1. Email us at [your support email] with your order number and the pattern name.
  2. Briefly describe the issue (e.g., corrupted file, duplicate charge, pattern error).
  3. We’ll review your request and respond within 2–3 business days.

If approved, refunds are issued to your original method of payment and may take several business days to appear, depending on your bank or payment provider.

Sale Items

Patterns purchased during a promotional or discounted sale are treated the same as regular-priced items for refund eligibility, unless otherwise stated in the sale terms.

Gift Purchases

If a pattern was purchased as a gift and later found to be defective or a duplicate, the refund will be issued to the original purchaser’s payment method.

Need Help?

If you have any questions about this policy or an order, please contact us via our Contact page or email us at minhhoa070392@gmail.com.